You may request a return within 30 days of receiving your physical item. For change-of-mind returns, items must be unused, in their original condition, and include their original packaging, tags, and accessories. Proof of purchase is required. These condition requirements do not prevent you from reporting damaged, defective, or incorrect items.

Email hello@voyini.com with your order number, the item you wish to return, and the reason for your request. We will provide instructions and the appropriate return address. Please contact us before sending anything back, and do not use the address printed on the parcel unless we confirm it. Send approved returns within 14 days of receiving return instructions.

For change-of-mind returns, customers pay return shipping costs. Original delivery charges are not refundable for these returns. We do not charge restocking fees. If an item arrives damaged, defective, or incorrect, Voyini Shop will cover any necessary return shipping. We recommend using a tracked shipping service and keeping your receipt.

We will inspect returned items and notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 7 business days after we receive and accept the return. Your bank or payment provider may take additional time to display the credit. Refunds cover the amount paid for eligible returned items and applicable taxes. For damaged, defective, or incorrect items, applicable original delivery charges will also be refunded.

If your order arrives damaged, defective, or incorrect, contact hello@voyini.com as soon as possible. Include your order number, a description of the issue, and photos where possible. Keep the item and packaging while we review your request. We will arrange an appropriate replacement or refund without charging you necessary return shipping costs. Nothing in this policy limits rights or remedies available under applicable law.

Digital products cannot be physically returned. Change-of-mind refunds are not available once a download has been accessed, except where required by law. If you purchased the same digital product twice, received the wrong file, or cannot access a working file, contact hello@voyini.com with your order number. We will help resolve the issue or provide a refund where it cannot be resolved.