Terms & Conditions

Please read these terms before shopping with Voyini.

1. About These Terms
Last updated: October 17, 2026. These Terms & Conditions apply to your use of shop.voyini.com and purchases from Voyini Shop. Please read them alongside our Privacy Policy, Shipping Policy, and Returns & Refunds Policy. When placing an order, you agree to the terms presented at checkout. Questions can be sent to hello@voyini.com.
2. Website Use and Accounts
You must be legally able to enter into a purchase agreement or use the store with appropriate parental or guardian authorization. Provide accurate account, contact, and delivery information. Keep your login details secure and notify us of suspected unauthorized access. You must not use the website for fraud, unlawful activity, distributing malicious software, or interfering with its operation.
3. Products and Descriptions
Please review product descriptions, dimensions, materials, compatibility requirements, and included accessories before purchasing. We aim to present products accurately, although screen settings may affect how colors appear. Lifestyle images may include props that are not included unless stated. Nothing in these terms removes your rights if an item is defective or materially different from its description.
4. Prices and Payments
The applicable currency, product prices, shipping charges, discounts, and taxes are displayed during checkout. Payments are processed through Stripe using the payment methods offered at checkout. You must be authorized to use your chosen payment method. Price changes apply to future purchases and do not change an accepted order without your agreement.
5. Orders, Availability, and Cancellations
An automated order receipt acknowledges that we received your order. Acceptance is confirmed when we notify you that physical goods have shipped or digital goods are available. We may decline an order because of unavailable stock, suspected fraud, delivery restrictions, or a material listing error. We will notify you and refund any payment collected for items we cannot supply. Contact us promptly to request cancellation; we cannot guarantee cancellation after dispatch or digital delivery.
6. Shipping and Delivery
Available delivery destinations, charges, processing times, and delivery estimates are provided before purchase. Please check your delivery address carefully. Items may arrive in separate packages when fulfilled from different locations. If an order is delayed, missing, or marked delivered but not received, contact hello@voyini.com so we can investigate and arrange an appropriate resolution. Our Shipping Policy provides further details.
7. Returns and Refunds
Our Returns & Refunds Policy explains return eligibility, request deadlines, item condition requirements, shipping costs, and refund processing. Please contact us before returning an item so we can provide the correct instructions and address. Damaged, defective, and incorrect items are handled separately from change-of-mind returns. Nothing in these terms limits rights available under applicable consumer protection law.
8. Digital Products
Unless a product listing states otherwise, digital products are licensed for your personal, non-commercial use. You may not resell, redistribute, publicly upload, or share downloadable files with others without permission. File formats, access arrangements, and any technical requirements are described in the listing. Travel guides provide general information; confirm current entry requirements, opening hours, prices, and other important details with the relevant authorities or providers before traveling. Digital refund conditions appear in our Returns & Refunds Policy.
9. Website Content and Other Services
Website content, branding, and materials belong to Voyini Shop or their respective owners and licensors, where applicable. You may use the website for personal shopping and other uses permitted by law. Other reproduction or commercial use requires the relevant permission. Links to travel websites, booking services, and other providers may have separate terms. Buying a product from Voyini Shop does not include flights, accommodation, insurance, or other travel services unless expressly stated.
10. Problems, Updates, and Contact
For concerns about an order or these terms, contact hello@voyini.com with the relevant details. We will work with you to resolve the issue. Nothing in these terms excludes obligations or liability that cannot lawfully be excluded, or prevents you from exercising applicable consumer rights. Updated terms will be posted with a revised date and apply to future orders. Changes will not retrospectively reduce the rights attached to an existing purchase.